New user

[mst]

I am a ECF customer since May.

Overall I am happy with things. I have had a couple issues that have been sorted and my TSM Steve Downer is always on hand and happy to help.

I have now braved it a bit and gave them a bedroom that I fitted last week, that was good and 3 door orders.

Next month I have 2 kitchens coming so looking forward to that.


My only beefs are -

online ordering would be a help (if done properly) I understand how hard this is to set up but ordering at the moment is a real ball ache and all to easy to get wrong.

Matt question - If a order of a kitchen unit is wrong like i order a 330 deep wall instead of a 300 does that still come under the returns policy being that its not MTM ?  I brick it a bit every time I do an order that im going to get something wrong? Its a bit uncomfortable/ off putting.

Also on my bedroom there was a big chunk out the side of a wardrobe that should have been picked up, it was even edged over and I did get away with it because it was up against a wall but what happens if that was no good and had to be sent back- would i have to wait for 2-3 weeks for another. It could be a major issue if I coundnt fit the infills etc because of having to replace a end etc.

The MFC price I am confused about.   The price code says something like cut unedged mfc per metre sqared.   which I took that as - send your sizes in of any measurement unedged mfc you want and we will charge you by the sqare metre like the goscote panels I thought. But the lady in the office said you dont do cut mfc? and will have to buy the rips/ bit confused on that. It would be so handy if I could order cut MFC I can tell you!

Thanks