New user

[Matt Hall]

If I remember rightly your online portel been in delevopment for at least 2 years if not more I carn't see why you don't use the eq softwares  ecommerce shop as you could have that up and running in a day.

personally I'm using ecf less due to the lack of stock with no notification from the sales office of discontinued stock it always on the slow boat from china. I don't fit your vinyl doors due to delamination issues.
Plus ecf have drop the disconts on the sensio lighting range of products so thats something else I've now setup up an account with a new suppliers ref the 
lighting ranges so no sale there.

Morning WJS,
You are correct, online trading has been too slow in coming but that is being rectified, however you have to trust me on this one as I can see the development in its final stages.

As for EQ, our presence on that platform as 'range catalogues' are fully up to date with the exception of developing and as yet unlaunched ranges, these come online asap once we launch nationally.

Out of stocks and discontinuations are always unfortunate, sometimes they're unavoidable and we do try our best to tell every one wherever we can but I appreciate it can sometimes cause problems.

Sorry you had delam issues, its been a tough time for the industry on that one, we win customers who have had similar experiences with other suppliers, we lose some who get that experience with us. We do have some great new door ranges that are not vinyl, when did you last speak with a TSM? Perhaps I could arrange for them to make contact and go through all the new products we have launched in the recent past.

• For hi gloss slab style vinyl doors, our PHOENIX acrylic MTM range is a perfect alternative, priced to compete
  
• For vinyl shaker styles, our ITALY range of 5 piece doors fit the bill, with MTM pricing as well
  
• We have also launched ZENITH, which is a gloss acrylic door with the handle supplied ready to fit into the top/bottom pre grooved door giving a very european look
  
• Finally, HOXTON our latest painted range, standard sizes only, we offer ranges and a very on trend palette of colours with more to come
  

As for lighting, we lowered our list pricing on the SENSIO lighting range at the same time time we lowered our discounts structure, this was so that our list price fell in line with SENSIO's so in terms of your net buying price there should not have been a marked difference.

If you'd like to send me your details in a PM please do so and I will arrange for our TSM to make contact and update you in full.

Have a great day and enjoy the sunshine Matt.