29-06-2016, 11:35 PM
Matt,
Nice to have you on board. I saw your post last night, but decided to give you 24 hours or so to get settled in before I start ranting at you!
I'm an ECF customer, and have been very happy with pretty much everything until recently. In the last couple of months I've had 2 pretty major issues - one regarding the Hoxton/Arlington range (I say one, it was really several issues, see this post). I spoke to my rep (Dave Starling) about these issues, who fed it back to the powers that be (don't know if you were included in that!) but the response in the end was essentially "the manufacturer has changed some things without telling us; that's how they're made now & there's nothing we can do about it". Similar response to another issue (same job, but not mentioned in that post) with some curved cornice blocks that don't line up because they're the wrong radius.
I did get a slightly better response on the paint/packaging issue, saying it shouldn't have been sent like that, but it stopped short of an apology - not even for the extra work I had to do touching in the paintwork (which involved a 3-hour round trip & half a day's labour).
Unfortunately I won't be using this range again unless things change for the better; yes, it's slightly cheaper than the Multiwood equivalent, but I'd rather pay a little bit more for a big jump in quality.
Then just recently I was really disappointed to be told you couldn't do some cabinets I requested because they were "too bespoke" for you to do. There were 6 in total, and all were essentially standard boxes, just with odd dimensions. How on earth they can be "too bespoke" for a cabinet manufacturer is beyond me. In the end I had to order some rips of carcase material from you, and make them myself; not exactly rocket science, but I really could have done without the hassle of doing that.
On the plus side though, Dave is a great guy, as is Tim the delivery driver (who, unlike 99% of delivery drivers, is cheery, friendly, and genuinely helpful!).
Jonathan
Nice to have you on board. I saw your post last night, but decided to give you 24 hours or so to get settled in before I start ranting at you!
I'm an ECF customer, and have been very happy with pretty much everything until recently. In the last couple of months I've had 2 pretty major issues - one regarding the Hoxton/Arlington range (I say one, it was really several issues, see this post). I spoke to my rep (Dave Starling) about these issues, who fed it back to the powers that be (don't know if you were included in that!) but the response in the end was essentially "the manufacturer has changed some things without telling us; that's how they're made now & there's nothing we can do about it". Similar response to another issue (same job, but not mentioned in that post) with some curved cornice blocks that don't line up because they're the wrong radius.
I did get a slightly better response on the paint/packaging issue, saying it shouldn't have been sent like that, but it stopped short of an apology - not even for the extra work I had to do touching in the paintwork (which involved a 3-hour round trip & half a day's labour).
Unfortunately I won't be using this range again unless things change for the better; yes, it's slightly cheaper than the Multiwood equivalent, but I'd rather pay a little bit more for a big jump in quality.
Then just recently I was really disappointed to be told you couldn't do some cabinets I requested because they were "too bespoke" for you to do. There were 6 in total, and all were essentially standard boxes, just with odd dimensions. How on earth they can be "too bespoke" for a cabinet manufacturer is beyond me. In the end I had to order some rips of carcase material from you, and make them myself; not exactly rocket science, but I really could have done without the hassle of doing that.
On the plus side though, Dave is a great guy, as is Tim the delivery driver (who, unlike 99% of delivery drivers, is cheery, friendly, and genuinely helpful!).
Jonathan
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